Warranty and Services

we are committed to providing high-quality products and ensuring customer satisfaction. We offer warranty and after-sales services to give you peace of mind when purchasing from us. Please review our warranty terms and services below:

1. Warranty Coverage

• Product Warranty: We offer a warranty on select products, covering manufacturing defects or malfunctions under normal use. The warranty period may vary depending on the product.
• The warranty applies only to the original purchaser and is non-transferable.
• Products eligible for warranty will have their warranty period clearly stated in the product description or packaging.

2. What Is Covered

Our warranty covers the following:

• Manufacturing Defects: Any flaws in the product due to manufacturing errors.
• Product Malfunction: If a product stops working under normal use within the warranty period, we will repair or replace it at no additional cost.

3. What Is Not Covered

Our warranty does not cover the following:

• Damage caused by misuse, accidents, neglect, or improper handling.
• Wear and tear from normal usage, such as fading, scratches, or breakage from regular use.
• Products that have been modified or tampered with.
• Damage due to improper storage, maintenance, or exposure to extreme conditions (heat, cold, water, etc.).

4. How to Claim Warranty

If you believe your product is defective and falls within the warranty period, follow these steps:

1. Contact Customer Support: Call our helpline at 0305-5300753 or email us at Info@pakherb.com with your order details and a description of the issue.
2. Provide Proof of Purchase: Ensure you have your order number or receipt available for verification.
3. Product Inspection: Our team will assess the product to determine if it qualifies for a warranty claim.
4. Repair or Replacement: If the product is found to be defective, we will repair or replace it, depending on the nature of the issue.

5. After-Sales Services

• In addition to warranty claims, we also offer after-sales services for certain products. This may include maintenance, spare parts, or product support for out-of-warranty products.
• Contact our customer service team to inquire about available after-sales services for your specific product.

6. Service Fees

• In-Warranty Products: Repairs and replacements under warranty are free of charge.
• Out-of-Warranty Products: For products no longer covered by warranty, service and repair fees may apply. Our customer support team will provide you with the necessary details before proceeding with any repairs.

Contact Us for Warranty Claims or Services

For any questions or assistance with warranty claims and services, feel free to reach out to us:

Helpline: 0305-5300753
Email: Info@pakherb.com

We are here to ensure you have a smooth and satisfying experience with PakHerb