Return Exchange

customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and exchange process. Please read the following guidelines for returns and exchanges:

1. Eligibility for Returns & Exchanges

You can return or exchange items within 7 days of receiving your order, provided that:

• The item is in its original packaging, unopened, and unused.
• The product is in the same condition as when you received it, without any signs of wear, damage, or tampering.
• A valid proof of purchase (receipt or order confirmation) is provided.

2. Non-Returnable Items

For health and hygiene reasons, the following items are not eligible for return or exchange:

• Sexual wellness products (such as delay sprays, pills, etc.)
• Beauty products that have been opened or used
• Any items that have been tampered with, damaged, or are missing parts

Please carefully read the product description and terms before making a purchase.

3. Return Process

To initiate a return:

1. Contact Us: Reach out to our customer service team at 0305-5300753 or email us at info@pakherb.com to request a return. Please include your order number and reason for the return.
2. Return Approval: Once your return is approved, you will receive instructions on how to ship the product back to us.
3. Shipping Costs: You are responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping service to ensure safe delivery.
4. Refunds: Once we receive and inspect the returned item, we will process your refund within 7 business days. Refunds will be issued via the original payment method.

4. Exchange Policy

If you wish to exchange an item:

1. Contact Us: Call us at 0305-5300753 or email info@pakherb.com with your exchange request. Please mention the product you wish to exchange and the replacement product.
2. Product Condition: Ensure the item is in its original condition, unopened, and unused for the exchange to be processed.
3. Shipping: You will need to ship the original product to us, and once received, we will send the replacement item. Shipping costs for exchanges may apply, except in cases where the wrong item was delivered.

5. Damaged or Incorrect Products

If you receive a damaged or incorrect product:

• Please contact us immediately at 0305-5300753 or email info@pakherb.com within 48 hours of receiving the item.
• We will arrange for a replacement or refund at no extra cost to you.

Contact Us

For any questions or concerns regarding returns and exchanges, feel free to contact our customer service team:

Phone: 0305-5300753
Email: info@pakherb.com